Patterns
Sign-in and representation
How do we handle switching between actors across services?
Digdir, Nav, Skatteetaten ++Updated December 3, 2025
When people sign in to public digital services, they are not always acting on their own behalf. Many perform tasks on behalf of others, perhaps as part of their job, or in the role of guardian, parent, or board chair. If it is not clear who they are acting on behalf of, or which organisation they represent, it can lead to mistakes, delays, or other unintended consequences.
Work in progress
A cross-agency working group is developing shared guidelines and recommendations for this topic. We greatly appreciate input from anyone with experience, insights, or findings from user testing. Feel free to contribute in the related discussion thread on github.com.
